Return and Exchange Policy

Our Commitment:

At OppTy Marketplace, customer satisfaction is paramount. While individual sellers may have their own return policies, we enforce a standard 7-day exchange and return policy from the date you receive the items for the following cases:

Incorrect Items: If you receive a product different from your order.

Mismatch with Listing Images: Products that significantly differ from their listing images.

Defective Products: Items that are defective upon arrival, due to manufacturing or shipping.

Sizing Issues: Products that do not fit well due to size discrepancies.

Please note that returns due to change of mind are not permitted unless specifically stated by the seller.

Steps for Return/Exchange:

Contact the Seller: Use the “Message Seller” button on the seller’s product page to inform them of the issue

Provide Proof: Be ready to send images or video evidence to the seller upon request.

Condition of Product: Ensure the product is unused, in its original packaging, and not in the non-returnable category.

Seller's Response: The seller should respond within 48 hours with one of the following:

Full refund (you keep the item).

Full refund with item pickup arrangement.

A 1-for-1 item exchange.

If there’s no response from the seller within 48 hours, contact us at perks@oppty.ai for assistance.

Terms & Conditions:

Direct Seller Communication: All return or exchange requests must first be communicated with the seller.

Limited to One Exchange/Return: Each item is eligible for only one return or exchange.

Value Discrepancy: No compensation for value differences in exchanges (either cash or store credit).

Payment Top-Up: For exchanges with higher value items, payment top-up may be required.

Non-Returnable Items: Include food, plants, underwear, earrings, custom items, bulky items, installed products, baby products, grooming products, pet clothes, and sale items.

Dispute Resolution:

Contact us at perks@oppty.ai if:

The seller doesn’t respond within 48 hours.

The seller doesn’t honor our or their return/refund policy.

You haven’t received your order or refund within the promised timeframe.

For disputes, email us with your order number, dispute reason, and proof. Our team will assist you promptly.